Frequently Asked Questions
Find concise answers about choosing and using Renegade Products, shipping, returns, and order support. If your project is unusual, contact our customer service team with the metal or surface, its current condition, and the tools you plan to use.
Product selection and use
How do I choose the right Renegade product for my project?
Start with the surface you are working on, its current condition, and the finish you want. Product pages identify intended surfaces and use cases. For a recommendation, contact us with photos and details about your tools and experience level.
Which sanding grit should I start with?
Use the least aggressive grit that removes the defect, then progress through finer grits without skipping large steps. For many metal-polishing projects, 320 and 400 grit are common, but deep damage can require a coarser starting grit.
Can I use the same compounds on aluminum and stainless steel?
Not always. Aluminum and stainless steel often require different wheel-and-compound pairings. Follow the product page or kit instructions for the specific metal, and do not interchange a staged system unless the instructions say it is compatible.
What safety precautions should I follow?
Read the product directions and Safety Data Sheet before use. Wear appropriate eye, face, hand, hearing, and respiratory protection; use adequate ventilation; and confirm every wheel, adapter, flange, and machine is compatible and rated for the intended speed. Airway buffing wheels require compatible safety flanges.
Shipping and orders
How quickly are orders processed?
Orders are generally processed within 1-2 business days, excluding weekends and holidays. Orders placed after 2 PM Pacific begin processing the next business day.
How long does delivery take?
Standard U.S. shipping is estimated at 3-7 business days after processing. Expedited 2-3 business-day and overnight options may be available at checkout. Carrier, weather, and destination delays can affect estimates.
Do you offer free or international shipping?
Standard shipping is free on qualifying orders over $99 within the contiguous United States. Renegade Products USA ships to all 50 states and many international destinations; available rates and methods appear at checkout.
How do I track my order?
When your order ships, you will receive a confirmation email with a tracking number. Use that number on the carrier's website. If a delayed shipment cannot be resolved with the carrier, contact our customer service team.
Returns and support
What is the return window?
The standard return window is 30 days from purchase. Eligible items must be unused, in the same condition received, and in their original packaging. Exclusions and possible restocking or freight charges apply, so review the full return policy before starting a return.
What should I do if my package is lost or damaged?
For damage, email us within 48 hours and include photos. For a lost package, contact us so we can help with the carrier claim. Email cs@renegadeproductsusa.com or call 714-604-1469.
Read the shipping policy | Read the return policy | Contact us
