Refund policy
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Returns may incur a 25% restocking fee, along with charges for any applicable freight.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items
To complete your return, please use our Refunds/Return Portal.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
EU consumers: For eligible EU consumers exercising the statutory right of withdrawal, the “EU Right of Withdrawal” section below overrides any conflicting terms in this policy, including restocking fees, sale-item exclusions, unused or original-packaging requirements, and statements that shipping charges are nonrefundable. Any permitted deduction will be limited to the direct return-shipping cost disclosed before purchase and any diminished value allowed by applicable law.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at cs@renegadeproductsusa.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Return Shipping
If Checkout+ is purchased at time of checkout then return shipping will be covered. Otherwise, you will be responsible for the cost of return shipping. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
EU Right of Withdrawal
If you are a consumer in the European Union, you may withdraw from many online purchases within 14 days of receiving your order, without giving any reason.
To exercise your right of withdrawal, you may use our online withdrawal portal:
You may also notify us by sending a clear statement that you wish to withdraw from your order to cs@renegadeproductsusa.com or by mail to:
Renegade Products USA
4340 East Miraloma Ave.
Anaheim, CA 92807
USA
After notifying us of your withdrawal, you must return the goods without undue delay and no later than 14 days from the date you notified us.
You are responsible for the direct cost of return shipping unless the goods are defective, damaged, incorrect, or otherwise nonconforming, or unless we have expressly agreed to cover the return cost. If a prepaid return label is provided through our withdrawal portal, the cost of that label will be deducted from your refund.
We will refund eligible payments without undue delay and no later than 14 days after we are informed of your decision to withdraw. For goods that have shipped, we may withhold the refund until we have received the goods back or you provide proof that the goods were sent back, whichever occurs first.
For withdrawal of an entire order, we will refund the item price and the least expensive standard outbound delivery option we offered. Additional charges for expedited or premium shipping are not refundable.
The right of withdrawal does not apply where an exception under applicable law applies, including goods made to your specifications or clearly personalized, goods that deteriorate or expire rapidly, sealed goods that are unsuitable for return for health or hygiene reasons once unsealed, and certain digital products once supply has begun with the required consent.
This EU statutory withdrawal right is separate from our regular return policy and does not limit your rights for defective, damaged, incorrect, or nonconforming goods.
Model Withdrawal Form
Model Withdrawal Form
Complete and return this form only if you wish to withdraw from your purchase. Use of this form is optional.To: Renegade Products USA, 4340 East Miraloma Ave., Anaheim, CA 92807, USA, cs@renegadeproductsusa.com
I/We hereby give notice that I/We withdraw from my/our contract for the sale of the following goods:
Goods: __________________________
Order number: ___________________
Ordered on: _____________________
Received on: ____________________
Name of consumer(s): ____________
Address of consumer(s): _________
Signature, if submitted on paper: ____________
Date: ___________________________
